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Discussion 4_Crisis Communication

Discussion 4_Crisis Communication

Q Read the Papa John's article and discuss how this crisis could affect different audiences. What are the risks to her brand and others from her public statements? How could her PR staff have managed the negative feedback more effectively?

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The first thing that is required mentioning here is that an apology is made in order let the other affected party know that whatever the harm has been done and whomever has done it, has realized his or her fault. The main target of apology is to make the other party realize that he or she has realized what was done wrong and thus instead giving and emphasizing on the defenses and excuses, an individual should concentrate on making sure that he or she asks for forgiveness and explaining and admitting that he or she has actually made the mistake (White, 2016).